How does this work?
We provide service manuals in downloadable electronic format. We do not ship any physical copies or discs. Our system will grant you access to download the purchased manual via an email link when you complete payment. The download link will remain valid for 90 days, so be sure to save it to your computer in that time.
Where do I download the manual once I’ve paid?
Once we receive cleared payment, an email with a download link will will be dispatched immediately to the email address you specify at checkout. The entire process may take 5 to 10 minutes. If the email hasn’t show up after a while, please check your “spam inbox” or contact us and we will assist you in a timely manner.
I have not received my manual, what next?
There are a few reasons why:
- The email address entered at checkout may have been incorrect or contained a typo
- The email has landed in your “spam inbox”
- Payment has not cleared yet
Please contact us with you order information (name, email address used at checkout, payment ID) for assistance.
How long do I have to download the manual I purchased?
You have up to 90 days to download the manual. Please be sure to save the manual to your computer in that time for permanent viewing. If you have trouble downloading a manual, please contact us.
What do I need to view a manual purchased from MyBoatManual?
All manuals are in PDF format. We recommend Adobe Reader (free) as a PDF viewer.
How do I open a zip file?
Some manuals contain multiple files compressed into a zip archive. The zip file download will need to be “unzipped” before you can view the contents. Instructions can be found below.
Do you offer refunds?
Due to the digital nature of the products we sell, all sales are final. There is no way to return a downloaded file nor verify it has been deleted. If you purchased the incorrect manual, please contact us before attempting to download any files.
Which payment methods do you accept? Is your website safe?
We accept PayPal payments and secure credit card payments through Stripe. Our website uses SSL encryption at checkout to protect your payment information. Additionally, your sensitive payment information is never stored on our systems. We also routinely scan our files for viruses.